# Friendly or competent? The effects of perception of robot appearance and service context on usage intention

> Research article (Annals of Tourism Research, 2021) · cited 226× · AI/ML

**Wikidata**: [openalex:W3216377445](https://www.wikidata.org/wiki/openalex:W3216377445)  
**Source**: https://4ort.xyz/entity/friendly-or-competent-the-effects-of-perception-of-robot-appearance-and-service-context-on-usage-intention