# Free Drink or Free Mug? Managing Service Experience with Experiential vs. Material Complimentary Gifts

> Research article (Service Science, 2016) · cited 17× · AI/ML

**Wikidata**: [openalex:W2353653719](https://www.wikidata.org/wiki/openalex:W2353653719)  
**Source**: https://4ort.xyz/entity/free-drink-or-free-mug-managing-service-experience-with-experiential-vs-material-complimentary-gifts