# Forecasting incoming call volumes in call centers with recurrent Neural Networks

> Research article (Journal of Business Research, 2016) · cited 41× · AI/ML

**Wikidata**: [openalex:W2386695660](https://www.wikidata.org/wiki/openalex:W2386695660)  
**Source**: https://4ort.xyz/entity/forecasting-incoming-call-volumes-in-call-centers-with-recurrent-neural-networks