# Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis

> Research article (Journal of Retailing and Consumer Services, 2020) · cited 230× · AI/ML

**Wikidata**: [openalex:W3011790948](https://www.wikidata.org/wiki/openalex:W3011790948)  
**Source**: https://4ort.xyz/entity/forecasting-artificial-intelligence-on-online-customer-assistance-evidence-from-chatbot-patents-analysis