# Flow revisited: process conceptualization and a novel application to service contexts

> Research article (Journal of service management, 2018) · cited 37× · AI/ML

**Wikidata**: [openalex:W2804260217](https://www.wikidata.org/wiki/openalex:W2804260217)  
**Source**: https://4ort.xyz/entity/flow-revisited-process-conceptualization-and-a-novel-application-to-service-contexts