# Five-star quality at three-star prices? Opaque booking and hotel service expectations

> Research article (Journal of Hospitality Marketing & Management, 2018) · cited 27× · AI/ML

**Wikidata**: [openalex:W2789985447](https://www.wikidata.org/wiki/openalex:W2789985447)  
**Source**: https://4ort.xyz/entity/five-star-quality-at-three-star-prices-opaque-booking-and-hotel-service-expectations