# First Focus

> Managed IT services provider for Australian and New Zealand mid-market businesses.

**Wikidata**: [Q135039239](https://www.wikidata.org/wiki/Q135039239)  
**Wikipedia**: [English](https://en.wikipedia.org/wiki/First_Focus)  
**Source**: https://4ort.xyz/entity/first-focus

## Summary

First Focus is an organization operating in IT service management and information technology . It provides a range of products and services, including IT support, computer security, and artificial intelligence solutions . The organization also offers expertise in Microsoft SharePoint and serves as a cloud service provider .Its offerings target businesses seeking integrated technology solutions within the IT sector .

## Summary
First Focus is a managed IT services provider that serves mid-market businesses in Australia and New Zealand. Founded in 2003, the company offers a range of technology services, including IT support, computer security, cloud services, and artificial intelligence solutions. Its headquarters is located in Sydney, Australia.

## Key Facts
- **Inception Date:** 2003
- **Headquarters:** Sydney, Australia
- **Industry:** IT service management, Information technology
- **Operating Countries:** Australia, New Zealand, Philippines
- **Employee Count:** 320 (as of 2025)
- **Key Award:** Named Australia’s #1 Managed Service Provider for eight consecutive years (2018-2025).
- **Certifications:** Holds ISO/IEC 27001, ISO 9001, and ISO 14001 certifications.
- **Services:** Provides IT support, computer security, cloud services, Microsoft SharePoint management, and artificial intelligence solutions.

## FAQs
### Q: What does First Focus do?
A: First Focus is a business that provides managed information technology (IT) services. Its offerings include IT support, managed computer security, cloud services, Microsoft SharePoint management, and artificial intelligence solutions for its clients.

### Q: Who does First Focus serve?
A: First Focus primarily serves mid-market businesses located in Australia and New Zealand.

### Q: Where is First Focus located?
A: The company's headquarters is in Sydney, Australia. It also has operations in New Zealand and the Philippines.

## Why It Matters
First Focus plays a significant role in the technology sector of Australia and New Zealand by providing comprehensive, managed IT services specifically tailored for mid-market businesses. This market segment often requires sophisticated IT infrastructure and security but may lack the resources to maintain a large, in-house technology department. First Focus fills this gap by offering scalable solutions that cover everything from daily IT support and cloud management to advanced computer security and AI implementation.

The company's consistent recognition as Australia's top managed service provider for eight consecutive years underscores its reliability and leadership in the industry. By holding multiple ISO certifications for quality, security, and environmental management, First Focus demonstrates a commitment to standardized, high-quality service delivery. This allows growing businesses to access enterprise-level IT management, enabling them to compete more effectively and securely in a digitally-driven economy.

## Notable For
- **Consecutive Awards:** First Focus was named "Australia’s #1 Managed Service Provider" for eight straight years, from 2018 through 2025.
- **Multiple ISO Certifications:** The company holds certifications for information security (ISO/IEC 27001), quality management (ISO 9001), and environmental management (ISO 14001).
- **Mid-Market Specialization:** The company's services are specifically designed for mid-market businesses in Australia and New Zealand, a distinct focus within the broader IT industry.
- **Broad Service Portfolio:** First Focus offers a wide range of services, including foundational IT support, cloud services, managed security, and emerging technologies like artificial intelligence.

## Body
### ### Company Overview
First Focus is a business in the information technology industry, specializing in IT service management. Founded in 2003, the company is headquartered in Sydney, Australia. It operates primarily in Australia, New Zealand, and the Philippines. As of 2025, First Focus employs 320 people.

### ### Services and Products
First Focus provides a portfolio of managed IT services for businesses. These services include:
- IT support
- Computer security
- Cloud service provision
- Microsoft SharePoint management
- Artificial intelligence solutions

### ### Recognition and Certifications
First Focus has received significant industry recognition.
- **Awards:** It was named Australia’s #1 Managed Service Provider by Cloudtango every year from 2018 to 2025.
- **Certifications:** The company has earned multiple ISO certifications, demonstrating adherence to international standards for:
    - **ISO/IEC 27001:** Information Security Management
    - **ISO 9001:** Quality Management
    - **ISO 14001:** Environmental Management

### ### Online Presence
The company maintains an official website at `https://www.firstfocus.com.au`. It is also active on social media, with a LinkedIn ID of `first-focus-it` and a Facebook Page ID of `First Focus IT`.

## References

1. [Source](https://www.firstfocus.com.au/)
2. [Source](https://www.facebook.com/FirstFocusIT)
3. [Source](https://www.linkedin.com/company/first-focus-it/)
4. [Source](https://www.firstfocus.com.au/insights/first-focus-awarded-multiple-iso-certifications/)