# FIPIA with information entropy: A new hybrid method to assess airline service quality

> Research article (Journal of Air Transport Management, 2019) · cited 24× · AI/ML

**Wikidata**: [openalex:W2917023895](https://www.wikidata.org/wiki/openalex:W2917023895)  
**Source**: https://4ort.xyz/entity/fipia-with-information-entropy-a-new-hybrid-method-to-assess-airline-service-quality