# Factors in Fairness and Emotion in Online Case Resolution Systems

> Research article (Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, 2017) · cited 20× · AI/ML

**Wikidata**: [openalex:W2610508998](https://www.wikidata.org/wiki/openalex:W2610508998)  
**Source**: https://4ort.xyz/entity/factors-in-fairness-and-emotion-in-online-case-resolution-systems