# Exploring the mechanism of sustained consumer trust in AI chatbots after service failures: a perspective based on attribution and CASA theories

> Research article (Humanities and Social Sciences Communications, 2024) · cited 56× · AI/ML

**Wikidata**: [openalex:W4403637702](https://www.wikidata.org/wiki/openalex:W4403637702)  
**Source**: https://4ort.xyz/entity/exploring-the-mechanism-of-sustained-consumer-trust-in-ai-chatbots-after-service-failures-a-perspective-based-on-attribu