# Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service

> Research article (Journal of Retailing and Consumer Services, 2023) · cited 76× · AI/ML

**Wikidata**: [openalex:W4387761391](https://www.wikidata.org/wiki/openalex:W4387761391)  
**Source**: https://4ort.xyz/entity/exploring-the-influence-mechanism-of-chatbot-expressed-humor-on-service-satisfaction-in-online-customer-service