# Exploring the impact of chatbots on consumer sentiment and expectations in retail

> Research article (Journal of Retailing and Consumer Services, 2021) · cited 149× · AI/ML

**Wikidata**: [openalex:W3194422088](https://www.wikidata.org/wiki/openalex:W3194422088)  
**Source**: https://4ort.xyz/entity/exploring-the-impact-of-chatbots-on-consumer-sentiment-and-expectations-in-retail