# Exploring Social Customer Relationship Management Adoption in Micro, Small and Medium-Sized Enterprises

> Research article (Journal of theoretical and applied electronic commerce research, 2020) · cited 72× · AI/ML

**Wikidata**: [openalex:W2998533562](https://www.wikidata.org/wiki/openalex:W2998533562)  
**Source**: https://4ort.xyz/entity/exploring-social-customer-relationship-management-adoption-in-micro-small-and-medium-sized-enterprises