# Exploring online consumer review-management response dynamics: A heuristic-systematic perspective

> Research article (Decision Support Systems, 2023) · cited 17× · AI/ML

**Wikidata**: [openalex:W4386968585](https://www.wikidata.org/wiki/openalex:W4386968585)  
**Source**: https://4ort.xyz/entity/exploring-online-consumer-review-management-response-dynamics-a-heuristic-systematic-perspective