# Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective

> Research article (Psychology and Marketing, 2021) · cited 135× · AI/ML

**Wikidata**: [openalex:W3173924768](https://www.wikidata.org/wiki/openalex:W3173924768)  
**Source**: https://4ort.xyz/entity/exploring-customers-responses-to-online-service-failure-and-recovery-strategies-during-covid19-pandemic-an-actornetwork-