# Exploring asymmetric effects of attribute performance on customer satisfaction in the hotel industry

> Research article (Tourism Management, 2019) · cited 161× · AI/ML

**Wikidata**: [openalex:W2980928138](https://www.wikidata.org/wiki/openalex:W2980928138)  
**Source**: https://4ort.xyz/entity/exploring-asymmetric-effects-of-attribute-performance-on-customer-satisfaction-in-the-hotel-industry