# Exploratory study of Social CRM use in SMEs

> Research article (Engineering Economics, 2018) · cited 21× · AI/ML

**Wikidata**: [openalex:W2898715791](https://www.wikidata.org/wiki/openalex:W2898715791)  
**Source**: https://4ort.xyz/entity/exploratory-study-of-social-crm-use-in-smes