# Experimental Results on Customer Reviews Using Lexicon-Based Word Polarity Identification Method

> Research article (IEEE Access, 2020) · cited 20× · AI/ML

**Wikidata**: [openalex:W3090958851](https://www.wikidata.org/wiki/openalex:W3090958851)  
**Source**: https://4ort.xyz/entity/experimental-results-on-customer-reviews-using-lexicon-based-word-polarity-identification-method