# Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective

> Research article (Tourism Management, 2019) · cited 96× · AI/ML

**Wikidata**: [openalex:W2951792972](https://www.wikidata.org/wiki/openalex:W2951792972)  
**Source**: https://4ort.xyz/entity/examining-the-trade-off-between-compensation-and-promptness-in-ewom-triggered-service-recovery-a-restorative-justice-per