# Examining the interplay of internet banking service quality, e-satisfaction, e-word of mouth and e-retention: a post pandemic customer perspective

> Research article (Cogent Social Sciences, 2024) · cited 21× · AI/ML

**Wikidata**: [openalex:W4391135981](https://www.wikidata.org/wiki/openalex:W4391135981)  
**Source**: https://4ort.xyz/entity/examining-the-interplay-of-internet-banking-service-quality-e-satisfaction-e-word-of-mouth-and-e-retention-a-post-pandem