# Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model

> Research article (Psychology and Marketing, 2021) · cited 344× · AI/ML

**Wikidata**: [openalex:W3174659208](https://www.wikidata.org/wiki/openalex:W3174659208)  
**Source**: https://4ort.xyz/entity/examining-the-effects-of-robots-physical-appearance-warmth-and-competence-in-frontline-services-the-humannessvalueloyalt