# Examining E-Commerce Customer Satisfaction and Loyalty: An Integrated Quality-Risk-Value Perspective

> Research article (Journal of Organizational Computing and Electronic Commerce, 2015) · cited 40× · AI/ML

**Wikidata**: [openalex:W1776672757](https://www.wikidata.org/wiki/openalex:W1776672757)  
**Source**: https://4ort.xyz/entity/examining-e-commerce-customer-satisfaction-and-loyalty-an-integrated-quality-risk-value-perspective