# Evolution of Electronic Word of Mouth: A Systematic Literature Review Using Bibliometric Analysis of 20 Years (2000–2020)

> Research article (FIIB Business Review, 2021) · cited 58× · AI/ML

**Wikidata**: [openalex:W3199907214](https://www.wikidata.org/wiki/openalex:W3199907214)  
**Source**: https://4ort.xyz/entity/evolution-of-electronic-word-of-mouth-a-systematic-literature-review-using-bibliometric-analysis-of-20-years-20002020