# Evolution of customer relationship management to data mining-based customer relationship management: a scientometric analysis

> Research article (Quality & Quantity, 2022) · cited 14× · AI/ML

**Wikidata**: [openalex:W4293314983](https://www.wikidata.org/wiki/openalex:W4293314983)  
**Source**: https://4ort.xyz/entity/evolution-of-customer-relationship-management-to-data-mining-based-customer-relationship-management-a-scientometric-anal