# Evaluation of service quality using SERVQUAL scale and machine learning algorithms: a case study in healthcare

> Research article (Kybernetes, 2021) · cited 15× · AI/ML

**Wikidata**: [openalex:W3186503879](https://www.wikidata.org/wiki/openalex:W3186503879)  
**Source**: https://4ort.xyz/entity/evaluation-of-service-quality-using-servqual-scale-and-machine-learning-algorithms-a-case-study-in-healthcare