# Evaluation of Public Services Considering the Expectations of Users—A Systematic Literature Review

> Research article (Information, 2022) · cited 24× · AI/ML

**Wikidata**: [openalex:W4221092657](https://www.wikidata.org/wiki/openalex:W4221092657)  
**Source**: https://4ort.xyz/entity/evaluation-of-public-services-considering-the-expectations-of-usersa-systematic-literature-review