# Estimating numerical scale ratings from text-based service reviews

> Research article (Journal of service management, 2020) · cited 13× · AI/ML

**Wikidata**: [openalex:W3034057156](https://www.wikidata.org/wiki/openalex:W3034057156)  
**Source**: https://4ort.xyz/entity/estimating-numerical-scale-ratings-from-text-based-service-reviews