# Enhancing generative conversational service agents with dialog history and external knowledge

> Research article (Computer Speech & Language, 2018) · cited 23× · AI/ML

**Wikidata**: [openalex:W2892322896](https://www.wikidata.org/wiki/openalex:W2892322896)  
**Source**: https://4ort.xyz/entity/enhancing-generative-conversational-service-agents-with-dialog-history-and-external-knowledge