# Enhancing emotional performance and customer service through human resources practices: A systems perspective

> Research article (Human Resource Management Review, 2015) · cited 96× · AI/ML

**Wikidata**: [openalex:W1769784991](https://www.wikidata.org/wiki/openalex:W1769784991)  
**Source**: https://4ort.xyz/entity/enhancing-emotional-performance-and-customer-service-through-human-resources-practices-a-systems-perspective