# Engaged to a Robot? The Role of AI in Service

> Research article (Journal of Service Research, 2020) · cited 1,002× · AI/ML

**Wikidata**: [openalex:W3008828973](https://www.wikidata.org/wiki/openalex:W3008828973)  
**Source**: https://4ort.xyz/entity/engaged-to-a-robot-the-role-of-ai-in-service