# Empathetic creativity for frontline employees in the age of service robots: conceptualization and scale development

> Research article (Journal of service management, 2022) · cited 22× · AI/ML

**Wikidata**: [openalex:W4225003316](https://www.wikidata.org/wiki/openalex:W4225003316)  
**Source**: https://4ort.xyz/entity/empathetic-creativity-for-frontline-employees-in-the-age-of-service-robots-conceptualization-and-scale-development