# Emotional labor in a non-isolated service encounter - The impact of customer observation on perceived authenticity and perceived fairness

> Research article (Journal of Retailing and Consumer Services, 2020) · cited 26× · AI/ML

**Wikidata**: [openalex:W3090236943](https://www.wikidata.org/wiki/openalex:W3090236943)  
**Source**: https://4ort.xyz/entity/emotional-labor-in-a-non-isolated-service-encounter-the-impact-of-customer-observation-on-perceived-authenticity-and-per