# Emotional intelligence similarity in service recovery

> Research article (Annals of Tourism Research, 2022) · cited 28× · AI/ML

**Wikidata**: [openalex:W4294367142](https://www.wikidata.org/wiki/openalex:W4294367142)  
**Source**: https://4ort.xyz/entity/emotional-intelligence-similarity-in-service-recovery