# Emotional expressions of care and concern by customer service chatbots: Improved customer attitudes despite perceived inauthenticity

> Research article (Decision Support Systems, 2024) · cited 39× · AI/ML

**Wikidata**: [openalex:W4402042253](https://www.wikidata.org/wiki/openalex:W4402042253)  
**Source**: https://4ort.xyz/entity/emotional-expressions-of-care-and-concern-by-customer-service-chatbots-improved-customer-attitudes-despite-perceived-ina