# Emotion-regulatory chatbots for enhancing consumer servicing: An interpersonal emotion management approach

> Research article (Information & Management, 2023) · cited 24× · AI/ML

**Wikidata**: [openalex:W4366265074](https://www.wikidata.org/wiki/openalex:W4366265074)  
**Source**: https://4ort.xyz/entity/emotion-regulatory-chatbots-for-enhancing-consumer-servicing-an-interpersonal-emotion-management-approach