# Emotion and sentiment analysis for intelligent customer service conversation using a multi-task ensemble framework

> Research article (Cluster Computing, 2023) · cited 21× · AI/ML

**Wikidata**: [openalex:W4381730753](https://www.wikidata.org/wiki/openalex:W4381730753)  
**Source**: https://4ort.xyz/entity/emotion-and-sentiment-analysis-for-intelligent-customer-service-conversation-using-a-multi-task-ensemble-framework