# Eliminating customer experience pain points in complex customer journeys through smart service solutions

> Research article (Psychology and Marketing, 2023) · cited 26× · AI/ML

**Wikidata**: [openalex:W4388408764](https://www.wikidata.org/wiki/openalex:W4388408764)  
**Source**: https://4ort.xyz/entity/eliminating-customer-experience-pain-points-in-complex-customer-journeys-through-smart-service-solutions