# Elderly customers’ reactions to service failures: the role of future time perspective, wisdom and emotional intelligence

> Research article (Journal of Services Marketing, 2020) · cited 40× · AI/ML

**Wikidata**: [openalex:W3087029931](https://www.wikidata.org/wiki/openalex:W3087029931)  
**Source**: https://4ort.xyz/entity/elderly-customers-reactions-to-service-failures-the-role-of-future-time-perspective-wisdom-and-emotional-intelligence