# Efficiency Office

> Hong Kong government department

**Wikidata**: [Q11079057](https://www.wikidata.org/wiki/Q11079057)  
**Wikipedia**: [English](https://en.wikipedia.org/wiki/Efficiency_Office)  
**Source**: https://4ort.xyz/entity/efficiency-office

## Summary
The Efficiency Office was a Hong Kong government department established in 1992 to oversee and promote governmental efficiency. It was also responsible for operating the 1823 Government Hotline. The office was dissolved on July 25, 2024, and its functions were subsequently absorbed by the Digital Policy Office.

## Key Facts
*   **Established:** 1992
*   **Dissolved:** July 25, 2024
*   **Successor Agency:** Digital Policy Office
*   **Type:** Government agency
*   **Aliases:** Efficiency Unit, 香港效率促進組, 1823政府熱線, 香港政府效率促進組
*   **Official Website:** http://www.effo.gov.hk
*   **Google Knowledge Graph ID:** /g/155qr1j0
*   **Wikipedia Presence:** Available in English (en), Chinese (zh), and Cantonese (zh_yue)

## FAQs
**What was the Efficiency Office?**
The Efficiency Office was a government agency within the Hong Kong government. It was established in 1992 to improve the efficiency of public services.

**What happened to the Efficiency Office?**
The agency was dissolved on July 25, 2024. It was replaced by the Digital Policy Office.

**What was the 1823 Government Hotline?**
The 1823 Government Hotline was a specific public service operated by the Efficiency Office, as indicated by one of its official Chinese aliases.

**What is the Efficiency Office's successor?**
The Digital Policy Office is the direct successor to the Efficiency Office.

## Why It Matters
The Efficiency Office represented the Hong Kong government's institutional commitment to administrative reform and public service optimization for over three decades. As the agency responsible for the 1823 Government Hotline, it served as a critical interface between the public and the government, streamlining access to various services. The decision to dissolve the office and replace it with the Digital Policy Office in 2024 reflects a strategic shift in governance priorities, moving from a general focus on "efficiency" to a more targeted emphasis on digital transformation and technology policy.

## Notable For
*   Operating the 1823 Government Hotline, a centralized citizen engagement platform.
*   Serving as a dedicated government unit for efficiency for over 30 years.
*   Being restructured into the Digital Policy Office, signaling a digital-first approach for future government operations.

## Body

### Identity and Classification
The Efficiency Office was classified as a **government agency**. It operated as a distinct organizational part of the Government of Hong Kong, tasked with specific public services aimed at improving administrative performance. The entity was tracked in the Google Knowledge Graph with the ID `/g/155qr1j0`.

### Nomenclature
The office was known by several names in both English and Chinese.
*   **English Aliases:** Efficiency Unit, Efficiency Office.
*   **Chinese Aliases:** 香港效率促進組, 1823政府熱線 (1823 Government Hotline), and 香港政府效率促進組.

### History and Succession
The agency was established in **1992**. It operated for over three decades before being dissolved, abolished, or demolished on **July 25, 2024**. Following its dissolution, all functions and responsibilities were transferred to its successor, the **Digital Policy Office**.

### Digital Presence
During its operation, the agency maintained an official website at **http://www.effo.gov.hk**. Information about the office is available on Wikipedia in three languages: English, Standard Chinese, and Cantonese (`zh_yue`), with a total of 3 sitelinks recorded in Wikidata.