# Effects of third-party observer empathy when viewing interactions between robots and customers: The moderating role of robot eeriness

> Research article (International Journal of Hospitality Management, 2024) · cited 11× · AI/ML

**Wikidata**: [openalex:W4392437741](https://www.wikidata.org/wiki/openalex:W4392437741)  
**Source**: https://4ort.xyz/entity/effects-of-third-party-observer-empathy-when-viewing-interactions-between-robots-and-customers-the-moderating-role-of-ro