# Effects of sense of control and social presence on customer experience and e-service quality

> Research article (Information Development, 2016) · cited 29× · AI/ML

**Wikidata**: [openalex:W2777308729](https://www.wikidata.org/wiki/openalex:W2777308729)  
**Source**: https://4ort.xyz/entity/effects-of-sense-of-control-and-social-presence-on-customer-experience-and-e-service-quality