# Effects of firm presence in customer-owned touch points: A self-determination perspective

> Research article (Journal of Business Research, 2020) · cited 28× · AI/ML

**Wikidata**: [openalex:W2998871416](https://www.wikidata.org/wiki/openalex:W2998871416)  
**Source**: https://4ort.xyz/entity/effects-of-firm-presence-in-customer-owned-touch-points-a-self-determination-perspective