# Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots

> Research article (Technology in Society, 2022) · cited 108× · AI/ML

**Wikidata**: [openalex:W4283331754](https://www.wikidata.org/wiki/openalex:W4283331754)  
**Source**: https://4ort.xyz/entity/effects-of-different-service-failure-types-and-recovery-strategies-on-the-consumer-response-mechanism-of-chatbots