# Effective use of online review systems: Congruent managerial responses and firm competitive performance

> Research article (International Journal of Hospitality Management, 2021) · cited 26× · AI/ML

**Wikidata**: [openalex:W3171767487](https://www.wikidata.org/wiki/openalex:W3171767487)  
**Source**: https://4ort.xyz/entity/effective-use-of-online-review-systems-congruent-managerial-responses-and-firm-competitive-performance