# Early detection of network element outages based on customer trouble calls

> Research article (Decision Support Systems, 2015) · cited 18× · AI/ML

**Wikidata**: [openalex:W1968358190](https://www.wikidata.org/wiki/openalex:W1968358190)  
**Source**: https://4ort.xyz/entity/early-detection-of-network-element-outages-based-on-customer-trouble-calls