# E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services

> Research article (Journal of Open Innovation Technology Market and Complexity, 2020) · cited 40× · AI/ML

**Wikidata**: [openalex:W3098748461](https://www.wikidata.org/wiki/openalex:W3098748461)  
**Source**: https://4ort.xyz/entity/e-service-quality-from-attributes-to-outcomes-the-similarity-and-difference-between-digital-and-hybrid-services