# E-Service Quality: Development of a Hierarchical Model

> Research article (Journal of Retailing, 2016) · cited 306× · AI/ML

**Wikidata**: [openalex:W2523365064](https://www.wikidata.org/wiki/openalex:W2523365064)  
**Source**: https://4ort.xyz/entity/e-service-quality-development-of-a-hierarchical-model