# Dysfunctional customer behavior: conceptualization and empirical validation

> Research article (Service Business, 2019) · cited 35× · AI/ML

**Wikidata**: [openalex:W2916178674](https://www.wikidata.org/wiki/openalex:W2916178674)  
**Source**: https://4ort.xyz/entity/dysfunctional-customer-behavior-conceptualization-and-empirical-validation