# Dynamics of customer interaction on social media platforms

> Research article (Electronic Markets, 2016) · cited 104× · AI/ML

**Wikidata**: [openalex:W2418089018](https://www.wikidata.org/wiki/openalex:W2418089018)  
**Source**: https://4ort.xyz/entity/dynamics-of-customer-interaction-on-social-media-platforms