# Drivers, types and value outcomes of customer-to-customer interaction

> Research article (Journal of Service Theory and Practice, 2018) · cited 102× · AI/ML

**Wikidata**: [openalex:W2925567047](https://www.wikidata.org/wiki/openalex:W2925567047)  
**Source**: https://4ort.xyz/entity/drivers-types-and-value-outcomes-of-customer-to-customer-interaction